Suprised with Madcatz

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Suprised with Madcatz

Post by S7 Sticky on Tue Oct 09, 2012 6:57 pm

So i have had my Ax Pros headset for about 3 years now bought the bestbuy replacement plan for another 2 years .. and thank god because i have had to use it alot of times over several issues with the headset.

today i tried taking my headset back to best buy for bad speaker there is alot of crackling coming from the right ear . best buy said sorry we dont carry the older headset anymore and they are not ordering any and that my warranty is no longer valid since they don't carry them (which is BS and fucked up )


HERE IS THE WIN FOR MADCATZ

Email madcatz over the issue really to see if they could help me troubleshoot it and so i could buy a replacement part from them.
they in fact told me my headset was still under warranty with them keep in mind this a 3 year old product was shocked to see a manufacturer having such a long warranty at no added cost. there going to help me trouble shoot the problem and the lady told me they might even just replace the headset for free....winning

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Re: Suprised with Madcatz

Post by S7 wonky on Tue Oct 09, 2012 7:09 pm

trittion has a life time warranty Ive told you this sticky idk why you bought a best buy plan



i had problems with mine and they just sent me out new ones and i sent them my old one always wining with trittion

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Re: Suprised with Madcatz

Post by S7 Sticky on Tue Oct 09, 2012 7:34 pm

since i had friends that worked there 2 years only cost me 1.50 so it was a why not kind of thing....


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Re: Suprised with Madcatz

Post by Atrum on Tue Oct 09, 2012 11:46 pm

I still need to pick up the MLG controller. Nice to hear they have good customer service.

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Re: Suprised with Madcatz

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